International Terms and Conditions of Enrolment
1. GENERAL INFORMATION AND AGREEMENT
a. These terms and conditions apply to Full Time English, Summer English for adults and Full Time Private English courses at Lexis School of English.
b. These courses are 15 hours per week or more.
c. The minimum age is 16 years old.
d. These terms and conditions were last updated on 13th October 2025.
e. These terms and conditions form the agreement between the student and Lexis School of English.
f. You confirm you have read, understood and agree to these terms and conditions of enrolment and our school policies when registering as a student at Lexis School of English.
g. “We”, “us” and “our” refer to Lexis School of English and “you” and “your” refer to the student.
h. “School policies”, “terms and conditions” and “terms” are used interchangeably to refer to each other.
i. You will receive a Student Handbook, with useful information on the school and your course, when you have registered.
j. You can also view our school policies and procedures here:
https://www.lexislondon.com/policies-procedures
k. All courses and any other services are offered subject to availability.
l. Any changes or updates we make to these terms and conditions of enrolment take effect immediately.
m. Please check with your agent or educational advisor for any of their own specific terms, if you book through them.
n. We offer you advice and support when choosing one of our courses and during your time at Lexis.
o. Your statutory rights are not affected by these terms and conditions of enrolment.
p. These terms are governed by English Law.
q. Please contact the school if you have any questions about these terms.
2. MINIMUM STUDENT AGE
a. The minimum age for adult group courses is 16 years old.
b. There is no maximum age for adult group classes.
c. If you are 16 or 17 years old, please read our separate terms of enrolments for juniors/ under 18’s here: https://www.lexislondon.com/terms
3. HOW TO BOOK
a. Please use our secure website to book your course https://www.lexislondon.com/.
The process is secure, quick and simple.
b. You must create an account and follow the online instructions. You will be asked to:
1. provide some basic personal details
2. choose your course, course start date and length of course
3. choose optional extras and add-ons (if required), e.g. additional Private English lessons
4. choose accommodation (if required)
c. The Lexis admissions team will receive your application and process it immediately and within 1 business day at the latest.
d. If your application is successful, you will be emailed and you can then finalise your application online and make payment. Please see section 6 for safe and secure payment methods.
e. When you register, you have the option to pay:
1) 20% of the total fees or
2) The total fees
f. The balance or total fees must be paid in full no later than 28 days before your course start date.
g. For courses of 24 weeks or more, please email the school for payment plans.
h. You cannot transfer any fees/ deposits paid to another student.
4. CURRENT FEES
a. We publish our current fees on our website https://www.lexislondon.com/, our latest brochures and our fees sheets. The school reserves the right to change all fees and prices and publish them on any media; online, electronic or print.
b. Current fees and course descriptions can be seen here:
https://www.lexislondon.com/what-we-offer/courses/english-for-international-students
c. You must pay any bank charges incurred.
5. ADDED BENEFITS
a. The following benefits apply to all of these courses:
1) Free London walking tour once per week
2) Weekly in-depth tutorial with your teacher
3) Weekly additional skills focus session
4) Online access to self-study platform
6. OPTIONAL EXTRAS AND ADD-ONS
a. When booking your course, you can also book additional items, such as Private English classes, airport transfers, Cambridge exams and course cancellation insurance.
b. You can buy these items at any time by logging in to your Lexis student account.
c. These fees are non-transferable.
d. To see optional extras and add-ons, please visit:
https://www.lexislondon.com/what-we-offer or log in to your student account.
7. COMBINATION COURSES - FULL TIME ENGLISH & PRIVATE ENGLISH
a. You can book combination courses of Full Time English (group classes) and additional Private English classes, in multiples of 10 hour blocks.
b. Additional Private English classes can be booked as an optional extra and add-on.
c. Your Private English classes will be timetabled between 9am and 5pm Monday to Friday.
d. Private English classes of 1½ hours or longer normally include a short break of approximately 5 minutes every 45 minutes; to be agreed between teacher and student/s at the start of the course.
e. To cancel, change or postpone a specific Private English class, you must notify the office as early as possible, giving at least 24 hours’ notice between 9am & 5pm Monday to Friday. Please call 020 8346 9802 or email info@lexislondon.com.
f. All other terms in this document apply; including cancellation terms for an entire course or block of Private English classes.
8. AIRPORT & COACH/ TRAIN STATION TRANSFERS
a. You must provide us with the correct flight/ train/ coach information at least 7 days before you arrive.
b. You must notify us of any changes or delays to your arrival or departure time as soon as possible by emailing info@lexislondon.com between 9am and 5pm Monday to Friday.
c. The driver will be holding a name board in arrivals with your name on it.
d. The driver will wait for one hour after your arrival time.
9. PAYMENT METHODS
a. You can pay your fees safely and securely online https://www.lexislondon.com/.
b. You can pay online in British pounds GBP and you can also pay online in most international currencies, such as Chinese Yuan Renminbi, Euros, Japanese yen, US dollars, Saudi Arabian riyal, South Korean won.
c. We use https://flywire.com/ to process our online payments. Flywire offer excellent exchange rates and there is no charge to you when making international payments via our site.
d. You can also pay in cash (British pounds GBP only), debit or credit card (most international currencies) or via online bank transfer (British pounds GBP only). Please use the school’s bank account:
Lexis London Ltd, HSBC Bank plc, North Finchley, London N12 8JX, United Kingdom
Sort Code: 40-05-07 Account Number: 91344366
e. You must pay any bank charges incurred for international bank transfers.
10. CONFIRMATION DOCUMENTS
a. We will provide you with official school enrolment documentation at each stage of your enrolment, detailing; course information, any optional extras and fees paid to date.
b. We will provide final school enrolment and confirmation documentation when we have received your completed registration and full payment.
11. HOLIDAYS
a. You must give 2 weeks’ notice to book your holiday. Please complete a holiday request form online.
b. We are usually closed for 2 weeks over the Christmas & New Year holidays and you must book this as part of your holiday entitlement.
c. You can take a maximum of two weeks’ holiday for every 12 consecutive weeks you are at the school. We advise you not to take holidays during an examination course.
d. Holidays must be full, completed calendar weeks
e. We are closed on public holidays (8 days per year) and there are no reductions or refunds in course fees for courses that include public holidays. For current holiday dates, see our price list or website.
12. COURSE CANCELLATIONS AND REFUNDS
a. All cancellations must be emailed to info@lexislondon.com.
b. We will confirm receipt of your cancellation request normally within 5 business days by email.
c. We will then commence processing your cancellation request which can take a minimum of 20 days. You will be notified by email once the decision has been made.
d. Proof might be requested.
e. Any monies due to you will be refunded at the end of the calendar month, provided we have received all required information from you. Refunds must be claimed and all required information provided within 30 days; otherwise, the refund offer will expire.
f. We can only authorise refunds to the same person that originally made the payment and/ or the same bank account from where the funds were received and in the same way that they were originally paid.
g. Registration Fees, Accommodation Placement Fee (if booked), bank charges, postage, courier fees, insurance premiums and any other such fees are strictly non-refundable.
h. We will not refund any fees if you provide us with fraudulent documents.
i. We will not pay any refunds for cancellations received on or after your original course start date for any reason; including, but not limited to, expulsion for poor attendance or disciplinary issues.
j. For cancellations received in writing more than 21 days before your original course start date, we will refund 100% of your course fees. The Registration fee of £70 is non-refundable.
k. For cancellations of short courses/ 1 - 6 weeks received in writing 21 days or less before your original course start date, we will not pay any refunds.
l. For cancellations of courses 7 – 44 weeks long received in writing 21 days or less before your original course start date; we will deduct and retain the following Cancellation Fees:
1) 20% of the total fees* paid (i.e. your deposit)
2) plus 2 weeks’ course fees
m. The non-refundable Registration Fees (and the Accommodation Placement Fee, if paid) are included in the above Cancellation Fees.
13. VISA REFUSAL CANCELLATION FEES
a. Notification Requirements
You must inform the College immediately in writing if your visa is refused. We must receive:
- the official visa refusal notification email issued by the relevant visa authority; and
- the full visa refusal letter.
All required documents must be received by the College no later than 7 days before the relevant course start date (as defined below). Failure to provide complete documentation within this timeframe will result in no refund being authorised.
b. Refunds for Visa Refusal
Where a visa refusal is received in accordance with clause 13(a), the College will cancel the booking and issue a refund of fees paid, less the following non-refundable charges:
- £250 Visa Refusal Cancellation Fee
- £70 Registration Fee
- £70 Accommodation Placement Fee (if applicable)
- Up to 2 weeks’ accommodation fees (if accommodation has been booked)
c. Late Notification
No refunds will be authorised where notification of visa refusal (including all required documents) is received less than 7 days before, on, or after the relevant course start date.
d. Fraudulent or Misleading Applications
No refunds will be authorised where a visa refusal results from the submission of fraudulent, false, or misleading information or documentation as determined by the visa authority.
e. Definition of Relevant Course Start Date
The “relevant course start date” refers to:
- the original course start date stated in the booking confirmation; or
- a revised course start date formally approved and confirmed in writing by the College in accordance with clause 13(f).
f. Second or Subsequent Visa Applications (Deferrals and Reset of Eligibility)
Where a student submits a second or subsequent visa application following a refusal, refund eligibility may be reassessed only if all of the following conditions are met:
i. The student has requested a deferral and this has been approved in writing by Lexis School of English, including confirmation of a revised course start date;
ii. The student has informed the College in writing of the new visa application; and
iii. The student complies fully with clause 13(a) in relation to the most recent visa refusal.
Where these conditions are satisfied, the most recent visa refusal will be assessed against the revised course start date, and clauses 13(b)–13(d) will apply accordingly.
If these conditions are not met, refund eligibility will be determined based on the original course start date and the first visa refusal.
g. Limitation on Reapplications
Only one deferral and subsequent visa application will be considered for the purposes of resetting refund eligibility. Any further visa refusals will not qualify for a refund.
h. Visa Letter Administration Fee
A non-refundable administrative fee of £50 applies for each request to issue, reissue, or update visa support documentation or visa letters. This fee is payable per document request, regardless of visa outcome.
i. Failure to Notify or Non-Attendance
Failure to notify Lexis School of English of a visa refusal in accordance with this section, or failure to attend the course without prior written cancellation, will result in the booking being treated as a cancellation with no refund.
j. Application of Other Terms
All other terms relating to course cancellations, fees, and refunds as outlined in Section 12 continue to apply.
14. POSTPONEMENT
a. Any course start date postponements must be emailed to info@lexislondon.com.
b. We will confirm receipt of your change of course start date normally within 5 business days by email.
c. We will then commence processing the change in accordance with the below terms and conditions.
d. We must receive email notification more than 21 days before your original course start date if you wish to transfer any fees or deposits paid to a later course start date (subject to availability).
e. If you have booked accommodation and wish to postpone your arrival date, we cannot guarantee that the same accommodation will be available for your new arrival/ course start date.
f. We will attempt to place you in the same accommodation or very similar accommodation.
g. Please see sections below about insurance and freezing your course.
h. For visa applicants: If there are any delays or changes to your visa status, please keep us updated so we can help where possible. If you need to postpone your course start date, please note that a £50 administration fee will apply.
15. HEALTH & SAFETY – ACCESS TO OUR COURSES
a. Our full Health & Safety Policy is available upon request.
b. Our school building does not permit access for wheelchair users.
c. We reserve the right not to accept a student if we feel there are any concerns about their health, safety or wellbeing while at our school or any accommodation we may provide for them.
d. We are able to teach students who are partially sighted or have some hearing loss. Please contact us before booking your course to discuss any specific requirements.
e. We are able to teach students with mild forms of learning difficulties, such as dyslexia and ADHD and mild forms of mental health issues. Only you and/ or your parent/ carer know the level of support you need.
f. It is your responsibility to inform us of any specific requirements you have and we will advise you if our courses are suitable.
16. FORCE MAJEURE
a. We reserve the right to postpone, change or cancel a course or accommodation or other service offered without liability if obliged to by circumstances beyond our reasonable control - a force majeure event; including, but not limited to, extreme weather conditions, labour disputes, natural disasters or terrorism.
b. We will strive to make alternative arrangements as soon as practically possible. This could include a postponed start date until after the force majeure event or a different location/ venue.
c. We cannot be held responsible for any changes to your course and/ or other services booked by us or flight/ travel arrangements that may be affected by the force majeure event.
17. INSURANCE
a. We recommend that you arrange full travel insurance before arriving in the UK.
b. You should consider insurance cover for course cancellation, accommodation cancellation, early departure, medical treatment, emergency dental treatment, loss/ damage to personal belongings, money, personal liability etc. This above list is not exhaustive; you may want to consider other insurance.
c. Please see our website or email info@lexislondon.com for details of student travel insurance we can offer you.
d. Any insurance fees/ premiums paid to us are non-refundable in the event of cancellation.
e. We will not be liable to pay any refunds and you will be responsible for any fees payable and also to resolve any problems or difficulties if you do not have adequate insurance cover.
18. FREEZING YOUR COURSE
In special circumstances, Lexis School of English may allow you to freeze your course and re-join again within 6 months. This is at the discretion of the school.
- The freeze period starts from the date you inform us.
- All unpaid fees must be paid before leaving for the frozen period.
- You must notify us in writing by logging into your Lexis student account or by email.
- You must provide us with official documentation, such as a doctor’s note and we may request a translation, at your expense.
19. MAXIMUM CLASS SIZES
a. The maximum number of students in group classes is 16.
b. In exceptional circumstances, we may exceed 16 students by 1 student, so that the total number of students is 17, for no more than two days.
c. The maximum number of students in Private English classes is 3.
d. Closed group class sizes can be arranged as requested.
20. LOW STUDENT NUMBERS
a. We make every reasonable effort to run all published courses as scheduled. Your booking is accepted on the basis that a minimum number of students is required for a course to operate.
b. If the number of enrolled students falls below five (5), we reserve the right to:
- combine classes,
- amend the timetable or course format,
- postpone the course start date,
- change the course location, or
- cancel the course or any related service.
c. Where such changes are necessary, we will offer a suitable alternative of equivalent value. This may include, but is not limited to, private or semi-private tuition, a revised timetable, or a course at an alternative location.
d. If the course has not yet started and you choose not to accept the alternative offered, we will refund the course fees and registration fees paid to us, subject to Section 12.
e. Once your course has started, no refunds will be given under this clause, in accordance with Section 12(i). Any adjustments made due to low student numbers (including reduced hours or changes to format) will not be considered grounds for a refund.
f. We are not responsible for, and will not refund, any additional costs incurred by you as a result of such changes or cancellation. This includes, but is not limited to, accommodation, bank charges, insurance, flights, visas, or other travel-related expenses.
21. PROMOTIONAL OFFERS
a. Promotional offers are valid from the day of advertisement and strictly for any period detailed within the offer.
b. Discounts cannot be applied retrospectively to existing bookings.
22. PHOTOGRAPHS AND VIDEOS
a. We, or our representatives, may take photographs and videos of classes or other school activities.
b. We may also ask you to participate in video testimonials during your time with us.
c. We may use these for educational and/ or promotional purposes.
d. We will never use your full name and may use an alias in order to safeguard your privacy.
e. Please email info@lexislondon.com to tell us if you agree with Lexis using photos or videos of you as described above.
