Accommodation Booking Terms and Conditions
IN ADDITION TO THE TERMS BELOW, PLEASE ALSO CLICK ON THE FOLLOWING LINK AND SEE THE SECTION
'BOOK WITH CONFIDENCE' FOR COVID-19 RELATED CHANGES TO OUR TERMS & CONDITIONS:
1. GENERAL INFORMATION AND AGREEMENT
a. These Accommodation Booking Terms and Conditions apply to all students who are booking accommodation managed by Lexis School of English.
b. Accommodation managed by other companies, accommodation agencies or 3rd parties may have different terms. We will notify you of such terms.
c. Accommodation managed by Lexis School of English is only available for students who are booking full time courses of 15 hours per week or more.
d. For students who are under 18 years old, the student’s legal guardian/ parent must register on behalf of the student and confirm that he/she has read, understood and agrees with our school policies.
e. The minimum age for students in homestay accommodation is 12 years old.
f. The minimum age for students in residential accommodation is 18 years old.
g. These Accommodation Booking Terms and Conditions were last updated on 11th November 2019.
h. These Accommodation Booking Terms and Conditions form the agreement between the student/ parent/ guardian and Lexis School of English.
i. You confirm you have read, understood and agree to these Accommodation Booking Terms and Conditions and our school policies when registering as a student at Lexis School of English.
j. “We”, “us” and “our” refer to Lexis School of English and “you” and “your” refer to the student/ parent/ guardian.
k. “School policies”, “terms and conditions” and “terms” are used interchangeably to refer to each other.
l. You will receive a Student Handbook, with useful information on the school and your course, when you have registered.
m. You can also view our school policies and procedures here: https://www.lexislondon.com/policies-procedures
n. All accommodation is offered subject to availability.
o. Any changes or updates we make to these Accommodation Booking Terms and Conditions take effect immediately.
p. We will notify you by email or through your online student account of any such changes or updates.
q. Please check with your agent or educational advisor for any of their own specific terms, if you book through them.
r. We offer you advice and support when choosing accommodation managed by us and during your time at Lexis.
s. We can provide you with a list of local hotels to choose from. We hope this is useful, but please note that these hotels are not inspected by Lexis and so we cannot offer any advice or recommendations on the level of service such hotels offer.
t. Your statutory rights are not affected by these terms and conditions of enrolment.
u. These terms are governed by English Law.
v. Please contact the school if you have any questions about these terms.
2. MINIMUM STUDENT AGE
a. The minimum age for students in homestay accommodation is 12 years old.
b. The minimum age for students in residential accommodation is 18 years old.
c. Please read our Homestay Rules and Advice for Under 18s which provides detailed information on supervision for 12 to 15 year olds and also 16 and 17 year old students in homestay accommodation.
3. HOW TO BOOK
a. Please use our secure website to book your course https://www.lexislondon.com/.
The process is secure, quick and simple.
b. You must create an account and follow the online instructions. You will be asked to:
1. provide some basic personal details
2. choose your course, course start date and length of course
3. choose optional extras and add-ons (if required), e.g. additional Private English lessons
4. choose accommodation (if required)
c. The Lexis admissions team will receive your application and process it immediately and within 1 business day at the latest.
d. If your application is successful, you will be emailed and you can then finalise your application online and make payment. Please see section 6 for safe and secure payment methods.
e. When you register, you have the option to pay:
1) 20% of the total fees or
2) The total fees
f. The balance or total fees must be paid in full no later than 21 days before your course start date.
g. For courses of 24 weeks or more, please email the school for payment plans.
h. You cannot transfer any fees/ deposits paid to another student.
4. CURRENT FEES
a. We publish our current fees on our website https://www.lexislondon.com/, our latest brochures and our fees sheets. The school reserves the right to change all fees and prices and publish them on any media; online, electronic or print.
b. Current accommodation options and fees can be seen here: https://www.lexislondon.com/what-we-offer/accommodation
c. You must pay any bank charges incurred.
5. OPTIONAL EXTRAS AND ADD-ONS
a. You can also book additional items, such as Private English classes, airport and coach transfers, Cambridge exams and course cancellation insurance.
b. You can buy these items at any time by logging in to your Lexis student account.
c. These fees are non-transferable.
d. To see optional extras and add-ons, please visit: https://www.lexislondon.com/what-we-offer or log in to your student account
6. AIRPORT & COACH/ TRAIN STATION TRANSFERS
a. You must provide us with the correct flight/ train/ coach information at least 7 days before you arrive.
b. You must notify us of any changes or delays to your arrival or departure time as soon as possible by emailing firstname.lastname@example.org between 9am and 5pm Monday to Friday.
c. The driver will be holding a name board in arrivals with your name on it.
d. The driver will wait for one hour after your arrival time.
e. For students who are under 18 years old, the parent/ legal guardian must inform us if their child is travelling as an Unaccompanied Minor – U.M.
7. PAYMENT METHODS
a. You can pay your fees safely and securely online https://www.lexislondon.com/.
b. You can pay online in British pounds GBP and you can also pay online in most international currencies, such as Chinese Yuan Renminbi, Euros, Japanese yen, US dollars, Saudi Arabian riyal, South Korean won.
c. We use https://flywire.com/ to process our online payments. Flywire offer excellent exchange rates and there is no charge to you when making international payments via our site.
d. You can also pay in cash (British pounds GBP only), debit or credit card (most international currencies) or via online bank transfer (British pounds GBP only). Please use the school’s bank account:
Lexis London Ltd, HSBC Bank plc, North Finchley, London N12 8JX, United Kingdom
Sort Code: 40-05-07 Account Number: 91344366
e. You must pay any bank charges incurred for international bank transfers.
8. CONFIRMATION DOCUMENTS
a. We will provide you with official school enrolment documentation at each stage of your enrolment, detailing; course information, any optional extras and fees paid to date.
b. We will provide final school enrolment and confirmation documentation when we have received your completed registration and full payment.
9. ACCOMMODATION CANCELLATIONS AND REFUNDS
a. All cancellations must be emailed to email@example.com.
b. We will confirm receipt of your cancellation request normally within 2 business days by email.
c. We will then commence processing your cancellation request and we will notify you of the outcome within 3 weeks by email.
d. Any monies due to you will be refunded at the end of the calendar month.
e. We can only authorise refunds to the same person that originally made the payment and/ or the same bank account from where the funds were received and in the same way that they were originally paid.
f. Accommodation Placement Fees, bank charges, postage, courier fees, insurance premiums and any other such fees are strictly non-refundable.
g. We will not refund any fees if you provide us with fraudulent documents.
h. We will not pay any refunds for cancellations received on or after your accommodation check in date for any reason; including, but not limited to, expulsion for poor course attendance or disciplinary issues.
i. For cancellations received in writing more than 21 days before your accommodation check in date, we will refund 100% of your accommodation fees. The Accommodation Placement Fee of £50 is non-refundable.
j. For cancellations of short accommodation bookings/ 1 -4 weeks received in writing 21 days or less before your accommodation check in date, we will not pay any refunds.
k. For cancellations of accommodation bookings 5 – 48 weeks long received in writing 21 days or less before your accommodation check in date; we will deduct and retain the following Cancellation Fees:
1) 20% of the total fees paid (i.e. your deposit)
2) plus 2 weeks’ accommodation fees
l. The non-refundable Registration Fees and the Accommodation Placement Fee are included in the above Cancellation Fees.
m. Please see appropriate terms of enrolment for any course specific cancellation and refunds.
10. VISA REFUSAL CANCELLATION FEES
a. You must inform us immediately in writing if your visa is refused. We must receive the original, official visa refusal letter at least 7 days before the accommodation check in date.
b. For cancellations because of visa refusal received in writing more than 7 days before your accommodation check in date; we will deduct and retain the following Visa Refusal Cancellation Fees:
1) £250 Visa Refusal Cancellation Fee
2) £50 Registration Fee
3) £50 Accommodation Placement Fee
4) plus 2 weeks’ accommodation fees
c. We will not authorise any refunds for cancellations received because of visa refusal less than 7 days before, on or after your accommodation check in date.
d. We will not authorise any refunds for cancellations received because of visa refusal because you supplied fraudulent documents.
a. Any accommodation check in date postponements must be emailed to firstname.lastname@example.org.
b. We will confirm receipt of your change of accommodation check in date normally within 2 business days by email.
c. We will then commence processing the change in accordance with the below terms and conditions.
d. We must receive email notification more than 21 days before your accommodation check in date if you wish to transfer any fees or deposits paid to a later accommodation check in date (subject to availability).
e. If you have booked accommodation and wish to postpone your arrival date, we cannot guarantee that the same accommodation will be available for your new arrival/ accommodation check in date.
f. We will attempt to place you in the same accommodation or very similar accommodation.
a. Please see sections below about insurance and freezing your course.
12. HEALTH & SAFETY – ACCESS TO OUR COURSES
a. Our full Health & Safety Policy is available upon request.
b. Our school building does not permit access for wheelchair users.
c. We reserve the right not to accept a student if we feel there are any concerns about their health, safety or wellbeing while at our school or any accommodation we may provide for them.
d. We are able to teach students who are partially sighted or have some hearing loss. Please contact us before booking your course and accommodation to discuss any specific requirements.
e. We are able to teach students with mild forms of learning difficulties, such as dyslexia and ADHD and mild forms of mental health issues. Only you and/ or your parent/ carer know the level of support you need.
f. It is your responsibility to inform us of any specific requirements you have and we will advise you if our courses and accommodation are suitable.
13. FORCE MAJEURE
a. We reserve the right to postpone, change or cancel a course or accommodation or other service offered without liability if obliged to by circumstances beyond our reasonable control - a force majeure event; including, but not limited to, extreme weather conditions, labour disputes, natural disasters or terrorism.
b. We will strive to make alternative arrangements as soon as practically possible. This could include a postponed start date and accommodation check in date until after the force majeure event or a different location/ venue and accommodation.
c. We cannot be held responsible for any changes to your course and/ or other services booked by us or flight/ travel arrangements that may be affected by the force majeure event.
a. We recommend that you arrange full travel insurance before arriving in the UK.
b. You should consider insurance cover for course cancellation, accommodation cancellation, early departure, medical treatment, emergency dental treatment, loss/ damage to personal belongings, money, personal liability etc. This above list is not exhaustive; you may want to consider other insurance.
c. Please see our website or email email@example.com for details of student travel insurance we can offer you.
d. Any insurance fees/ premiums paid to us are non-refundable in the event of cancellation.
e. We will not be liable to pay any refunds and you will be responsible for any fees payable and also to resolve any problems or difficulties if you do not have adequate insurance cover.
15. LOW STUDENT NUMBERS
a. We make every effort to ensure that our published courses run and we accept your booking in the knowledge that we have availability for the course you intend to take.
b. If class numbers fall below 5 students, however, we reserve the right to merge classes, postpone, change or cancel your course or accommodation or other service offered without liability.
c. We may offer you an alternative course of equal value, which may include private lessons or a course at an alternative venue.
d. We will refund course fees, registration fees and any accommodation fees for accommodation managed by us, if you decide an alternative course or venue is not satisfactory.
e. We will not refund any other fees incurred by you; including, but not limited to, accommodation (not managed by Lexis), bank transfers, insurance premiums, flights or other travel arrangements.
16. PROMOTIONAL OFFERS
a. Promotional offers are valid from the day of advertisement and strictly for any period detailed within the offer.
b. Discounts cannot be applied retrospectively to existing bookings.
17. PHOTOGRAPHS AND VIDEOS
a. We, or our representatives, may take photographs and videos of classes, accommodation managed by Lexis School of English or other school activities.
b. We may also ask you to participate in video testimonials during your time with us.
c. We may use these for educational and/ or promotional purposes.
d. We will never use your full name and may use an alias in order to safeguard your privacy.
e. If you do not wish to appear in any educational and promotional materials, please advise us by email firstname.lastname@example.org at the time of booking.